What is UCC and Why Should I Care?
What does UCC mean?
Unified communications and collaboration (UCC) brings together multiple forms of communications, like voice, video and data services, and software applications into a single environment, improving business processes making it easier for employees to connect.
UCC can include components like:
- Instant messaging
- Presence – knowing if a contact is free or busy
- Unified messaging – the ability to retrieve all your messages from one central location
- Conferencing applications – to connect larger groups and allow them to share information and ideas
- Teamwork applications – to coordinate work on group projects
- Video conferencing – on your PC, mobile device and using room-based systems
- Mobile applications – extending UCC to smartphones and tablets
What impact does UCC have?
Hyper-connected. 24/7. Always-on. Pick your adjective for today’s business environment. But no matter how you classify it, the current speed of business puts pressure on organizations like never before. And your ability to quickly find and communicate with the right people, access data, and exchange information can make the difference in business success or failure.
With UCC, you can address these challenges by helping people connect more efficiently and intuitively. You can use UCC to bring together multiple forms of real-time and historical communications, like voice, video and data services, and software applications into a single environment, making it easier to connect. Business processes improve as a result.
The three major benefits of UCC
When you embrace UCC, you can increase employee collaboration and productivity in three major ways.
Reduce time wasted
UCC enables real-time presence across your organization, giving employees instant insight into their coworkers’ availability to connect via voice, IM or video. This at-a-glance information, which can be automatically retrieved from employees’ existing calendars, can reduce communications latency by making it easier to find the right person and get an answer to a business question.
Connect geographically dispersed employees
The reality is, today’s business is global. In order to truly leverage top talent across the globe, businesses can use UCC to make it easier for employees in multiple locations to work on projects. To bridge the geographical distance, UCC’s teamwork component s are key to enabling real-time collaboration even when in-person interactions are not feasible or ideal.
Provide freedom of choice for maximum ROI
Adopting a complete UCC strategy lets your employees communicate the way they prefer by eliminating the need use a specific device or be in a set location. It’s becoming nearly impossible for businesses to operate without a solid BYOD policy, and the dangers of Shadow IT should be enough motivation for any organization to ensure it’s taking a proactive approach. A mobile-first, any-device strategy for business communications can greatly improve user adoption to maximize your productivity benefits.
The proven results of UCC
Studies have shown organizations save time and money by reaching people on the first try, switching between methods of communication to improve information exchange (e.g., turning a chat session into a multi-party conference call or video conference with a few mouse clicks), reducing expenses and employee downtime due to travel, extending office applications to mobile workers and giving employees more flexibility to work from any location.
One study by the network integration company Nexus showed more than a 60 percent of firms using UCC report saving three hours a week per mobile worker. Imagine how much more you could accomplish if your employees had 12 more hours of productivity a month.
Join us on Friday, June 10 for a free webinar to learn more about
- How evolution in UCC technology will change the way you work – again.
- How UCC saves three hours a week per mobile worker in 60 percent of firms
- How effective collaboration can reduce emails by 40 percent
- Real-world examples of companies that have reduced costs and improved workplace efficiency.