Customer Success Story: Starwood Hotels & Resorts

By Liz Pedro

Mitel serves many large hospitality customers, including Marriott, Hilton, Hyatt and Royal Caribbean. This week we spotlight Starwood Hotels & Resorts, one of 
the world’s largest hotel and leisure companies, which operates under a wide range of brand names, including St. Regis, W, Westin, Sheraton, Four Points and Aloft.

When Starwood went looking for a better way to handle their communications, they knew exactly what they wanted. With nearly 1,200 properties and more than 170,000 employees in about 100 countries worldwide, they needed technology that could be integrated across all their existing solutions, in all types and sizes of properties.

“We had a lot of legacy systems in our 530 or so hotels in North America and a lot of diversity with regard to manufacturers and age of equipment,” says Mark McBeth, VP of IT, Starwood Hotels & Resorts. “With Mitel, we can just plug in a system and have it work with the equipment in the field and the devices in the guest rooms.” Starwood chose the Mitel MiVoice Business and MiVoice 5550 IP Console for all of its North American hotels.

Just having the technology, however, is not enough. In the hotel and resort business, it’s essential that it work the way it’s supposed to—all the time. “In a hospitality environment like ours,” McBeth says, “the expectation is that technology works flawlessly every time, and with Mitel that’s exactly what we get.”

And McBeth says he doesn’t see Mitel slowing down anytime soon.

“If you look at the history of Mitel and their evolution over time—how they’ve worked to come into the IP world and where they stand now,” McBeth says, “we think they are well-positioned to continue to lead in this area.”

Interested in learning more? Check out other customer success stories from Mitel.